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Online and automated telephone payments

Credit and debit card symbols

Suffolk Coastal accepts Delta, Mastercard, Solo, Maestro, Visa and Visa Electron.

Please make sure you have the invoice or excess charge notice that you want to pay and your credit or debit card to hand as you will need to provide account information. Our online and automated telephone payment services are normally available 24 hours a day, 7 days a week.

To pay car park excess charge notices:

For all other payments:

Card Payment Surcharges

An additional fee of 1.7% of the transaction value is payable on all payments made by credit card, prepayment card and non UK registered debit cards in respect of Council Tax, Business Rates and general invoices with the exception of car park excess charge notices and Housing Benefit overpayments. This reflects the bank's charge to the Council for accepting credit card payments. You will be told how much it is before you complete your payment. You can then decide if you want to continue.

Additional card security

We have implemented the VeriSecure fraud protection measure as part of a nationwide programme to protect users paying via the Internet - this is the Internet equivalent of Chip & PIN.

If you have registered your card with your card provider you will be asked to enter the password you have previously chosen and registered with them after entering your card details on our payment website.

Account balances

Apart from car park excess charge notices, the secure online payment pages show the outstanding balance on your account. However, please note that it takes two working days to update all payments made with a credit or debit card. For Council Tax and Business Rates the balance shown will be the full amount outstanding for the financial year. If you have previously agreed alternative payment arrangements with the Council, please ensure you only enter the agreed amount due at this time.

Payment receipts

When making a payment using the automated telephone payment service you will be given a receipt number to confirm that your payment has been made. Please keep a record of this number in case of a query at a later date. When making an online payment you will be given the options of printing a receipt or having one emailed to you. We recommend you keep your receipt in case of a query at a later date.

Take care to protect your password, PIN and account details

If you are in a public place when making an online or automated telephone payment we strongly advise you to make sure you are not overlooked as you enter your details to prevent them from being misused by somebody else.

Any problems using the payments service?

If you experience a problem with these services you can email epayments@suffolkcoastal.gov.uk or call us on 01394 444541 during office hours (Monday to Friday - 8.45am to 5.15pm).