Internet service standards and website statistics

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Availability and performance reports

We aim to make our website available 24 hours a day, seven days a week although there will be short periods when the site is unavailable due to essential maintenance or circumstances beyond our control. We use a website monitoring service provided by SiteImprove to check that the site is available and performing satisfactorily. Follow this link to view the website monitoring reports (new window).

Website statistics

The tables below show the monthly numbers of page views, user sessions and unique users for the Suffolk Coastal website since January 2007. An explanation of each of these terms given at the bottom of the page.

2010 statistics

Month	Page views	User sessions	Unique users
August 2010	130,921	48,020	35,529 [30,062 new, 5,467 returning]
July 2010	127,122	47,344	35,234 [29,831 new, 5,403 returning]
June 2010	112,085	40,885	30,391 [25,429 new, 4,962 returning]
May 2010	120,162	44,634	33,406 [27,978 new, 5,428 returning]
April 2010	127,313	45,457	33,181 [27,600 new, 5,581 returning]
March 2010	134,414	42,005	29,101 [23,854 new, 5,247 returning]
February 2010	111,015	38,282	28,466 [23,930 new, 4,536 returning]
January 2010	114,449	44,263	32,404 [27,503 new, 4,901 returning]

2009 statistics

Month	Page views	User sessions	Unique users
December 2009	80,897	25,076	17,906 [13,774 new, 4,132 returning]
November 2009	96,506	31,711	22,064 [17,288 new, 4,776 returning]
October 2009	96,933	32,382	23,226 [18,408 new, 4,818 returning]
September 2009	107,923	34,977	25,700 [20,711 new, 4,989 returning]
August 2009	120,593	38,332	27,981 [22,950 new, 5,031 returning]
July 2009	127,251	39,878	28,751 [23,713 new, 5,038 returning]
June 2009	123,531	39,176	28,102 [23,349 new, 4,753 returning]
May 2009	119,500	37,303	27,411 [23,345 new, 4,066 returning]
April 2009	114,792	35,276	28,722 [24,943 new, 3,779 returning]
March 2009	126,505	37,824	30,728 [27,013 new, 3,715 returning]
February 2009	136,518	36,244	28,681 [24,901 new, 3,780 returning]
January 2009	127,221	34,584	27,704 [23,989 new, 3,715 returning]

2008 statistics

Month	Page views	User sessions	Unique users
December 2008	83,007	22,556	17,462 [6,143 new, 11,319 returning]
November 2008	84,108	23,854	17,809 [5,996 new, 11,813 returning]
October 2008	111,751	31,243	23,270 [8,098 new, 15,172 returning]
September 2008	111,191	31,690	23,909 [8,570 new, 15,339 returning]
August 2008	121,152	34,356	26,610 [10,317 new, 16,293 returning]
July 2008	141,728	38,663	28,638 [11,093 new, 17,545 returning]
June 2008	113,661	30,863	23,109 [8,502 new, 14,607 returning]
May 2008	108,079	30,674	22,458 [8,360 new, 14,098 returning]
April 2008	103,223	30,630	21,214 [6,787 new, 14,427 returning]
March 2008	101,569	28,836	20,183 [6,885 new, 13,298 returning]
February 2008	88,480	25,626	17,894 [6,195 new, 11,699 returning]
January 2008	96,287	27,243	18,856 [6,456 new, 12,400 returning]

2007 statistics

Month	Page views	User sessions	Unique users
December 2007	53,973	15,772	11,332 [3,848 new, 7,484 returning]
November 2007	72,778	21,433	14,847 [5,300 new, 9,547 returning]
October 2007	78,037	21,772	15,029 [5,641 new, 9,415 returning]
September 2007	75,034	20,454	14,335 [5,471 new, 8,864 returning]
August 2007	83,739	22,955	16,814 [6,893 new, 9,921 returning]
July 2007	84,321	22,406	16,257 [6,987 new, 9,270 returning]
June 2007	77,179	20,022	14,462 [6,476 new, 7,986 returning]
May 2007	95,934	24,524	17,443 [8,426 new, 9,017 returning]
April 2007	81,378	20,972	15,049 [7,635 new, 7,414 returning]
March 2007	79,462	19,757	13,930 [7,213 new, 6,717 returning]
February 2007	70,961	18,176	12,801 [7,028 new, 5,773 returning]
January 2007	81,237	20,027	14,080 [8,473 new, 5,607 returning]

Page views - indicates the number of pages viewed during the month. The commonly used terms ‘page views’ and ‘page impressions’ mean the same thing.

User sessions - a user session is the presence of a visitor who has not been to the website within the past 30 minutes. The software we use determines who the user is by placing a cookie in their browser, thereby enabling it to identify returning users. Someone who visits the site at 9am for 30 minutes, and then visits the site again at 11am will register 2 user sessions.

Unique, new and returning users - a unique user is created when a user visits the site for the first time and a cookie is placed in their browser. This enables the software to distinguish between new users (where a cookie was not registered) and returning users (where a cookie has been registered) who have previously visited the site. Someone who visits the site 30 times during the month they will be recorded as 1 unique user with 30 user sessions.