In September 2008, we introduced a new
Customer Access Strategy (new window PDF
598KB) and improved service standards, after consulting with
users of our services to find out their particular needs and
their views on the way the Council’s services are delivered.
Our aim is to ensure that all users of the Council’s services
are satisfied with the service they receive, however they choose to
contact us.
We will achieve this by:
- Being polite, welcoming and courteous and treating all people
fairly and with respect.
- Providing access to a number of methods of communication that
suit the needs of all our customers.
- Responding to customer enquiries in a timely fashion.
- Attempting to answer all enquiries first time or ensuring that
the enquiry is passed to the appropriate person for response.
- Using information appropriately to determine where services
require improvement.
- Engaging with the users of our services to understand where
improvements
can be made.
- Ensuring services are delivered in the most cost effective
manner.
We will know if we have achieved this by:
- Continually measuring satisfaction levels of the users of our
services.
- Delivering the actions set out within the Customer Access
Strategy.
Complaints
We strive to provide the best possible service but things
can go wrong. When mistakes happen or you think our performance is
not satisfactory we want to know so that we can put things right
and prevent it from happening again. Follow this link to find out
how to make a complaint.
Compliments and feedback
Suffolk Coastal welcomes all feedback and if you are
particularly pleased with a service we have provided, or with a
particular member of staff or team please let us know. Our
Customer Services Team will ensure the appropriate person receives
this compliment.
If you wish to make a compliment please email
customerservices@suffolkcoastal.gov.uk,
or call the Customer Services on 01394 383789.
If you would like any further information about making a
complaint or compliment or would like any assistance please contact
Customer Services Team 01394
383789.