Normal office hours
Normal opening times for our offices at Melton Hill,
Woodbridge are:
8.45am to
5.15pm Monday to Thursday.
8.45am to 4.45pm on Fridays.
Offices are closed on bank holidays.
The address of our Woodbridge offices is:
Suffolk Coastal
District Council,
Melton Hill,
Woodbridge,
Suffolk IP12 1AU.
Follow this link
to get an online map of the Woodbridge office
(new window).
Getting in touch by telephone or email
Our telephone lines are open between:
8.45am to
5.15pm Monday to Thursday.
8.45am to 4.45pm on Fridays.
Offices are closed on bank holidays.
For general enquiries contact
our Customer Services
Team:
Telephone: 01394
383789.
Fax: 01394 385100.
Email:
customerservices@suffolkcoastal.gov.uk.
For planning enquiries contact
our Planning Helpdesk:
Telephone: 01394 444403 / 444423 /
444428.
Fax: 01394
385100.
Email:
d.c.admin@suffolkcoastal.gov.uk
For Housing and Council Tax benefit enquiries
contact our Benefits Team:
Telephone: 01394 444838.
Fax: 01394
444554.
Email:
benefits@suffolkcoastal.gov.uk
For refuse collection and recycling enquiries
contact Suffolk Coastal Services:
Telephone:
01394 444000.
Fax: 01394 444042.
Email:
scsltd@suffolkcoastal.gov.uk
If you are hearing impaired
and have a minicom device you can contact us
on 01394 444211.
A translation and
interpretation service is available at our Melton Hill offices for
people who have difficulty speaking or understanding English.
Emergencies
We operate an emergency telephone service
outside of office hours. Call 07771 816535
and you will be put through to the duty officer.
Contacting us in person or by post
The address of our Woodbridge offices is:
Suffolk Coastal
District Council,
Melton Hill,
Woodbridge,
Suffolk IP12 1AU.
Follow this link
to get an online map of the Woodbridge office
(new window).
We also have an office in Felixstowe which can deal with
enquiries relating to benefits, Council Tax, travel concessions and
housing. The office is open on Mondays and Wednesdays from
9.00am to 4.30pm and is closed between 12.30pm and
2.00pm. The address of the Felixstowe office is:
Suffolk Coastal
District Council,
93 Undercliff Road West,
Felixstowe IP11 2AF.
Telephone:
01394 276766
Follow this link to
get an online map of the Felixstowe office
(new window).
Some useful webpages
Follow this
link if you want to report a problem for advice on
what to do and who to contact.
Follow this link if you want
to make a suggestion, complaint or give us
your feedback about any aspect of our work.
Most of our website pages have a contact number or email
address on them to put you directly in touch with the section
which deals with a particular aspect of our service. If you can't
find what you are looking for on our website try using our
search page,
A to Z
index or sitemap.