Please make sure you have the invoice or excess charge notice
that you want to pay and your credit or debit card to hand as you
will need to provide account information. The online payment and
automated telephone systems are normally available 24 hours a day,
7 days a week.
Make an automated telephone payment - call 0845 880 1312
Suffolk Coastal accepts Delta, Mastercard, Solo, Maestro, Visa
and Visa Electron.
Credit card charge
An additional fee of 2.0% of the transaction value is
payable on all payments made by credit card in
respect of Council Tax, Business Rates and general invoices with
the exception of car park excess charge notices and Housing Benefit
overpayments. This reflects the bank's charge to the Council for
accepting credit card payments. You will be told how much it is
before you complete your payment. You can then
decide if you want to continue.
Additional security introduced
From 1 July 2007, any organisation (including Suffolk Coastal
District Council) that takes Internet payments must have
implemented the VeriSecure fraud protection measure. This is the
Internet equivalent of Chip & PIN.
If you have registered your card with your card provider you
will be asked to enter the password you have previously chosen and
registered with them after entering your card details on our
payment website. Please be assured this is an extra security
measure and part of a nationwide programme to protect users paying
via the Internet.
Account balances
Apart from car park excess charge notices, the secure online
payment pages show the outstanding balance on your account.
However, please note that it takes two working days to update
all payments made with a credit or debit card, and one working
day to update payments made in person at the Council's cash office.
For Council Tax and Business Rates the balance shown will be the
full amount outstanding for the financial year. If you have
previously agreed alternative payment arrangements with the
Council, please ensure you only enter the agreed amount due at this
time.
Payment receipts
When making a payment using the automated telephone payment
service you will be given a receipt number to confirm that your
payment has been made. Please keep a record of this number in case
of a query at a later date. When making an online payment you will
be given the options of printing a receipt or having one emailed to
you. We recommend you keep your receipt in case of a query at
a later date.
Take care to protect your password, PIN and account
details
If you are in a public place when making an online or automated
telephone payment we strongly advise you to make sure you are not
overlooked as you enter your details to prevent them from being
misused by somebody else.
Any problems using the payments service?
If you experience a problem with these services you can email
epayments@suffolkcoastal.gov.uk
or call us on 01394 444541 during office hours
(Monday to Friday - 8.45am to 5.15pm).
Back to the main payments
page