RingGo phone parking payments

What is RingGo?

RingGo is a quick, easy to use mobile phone service, which lets you pay for your parking with a credit or debit card, rather than using cash at a machine. When you park your car in an area which features the RingGo service, you simply dial the local number shown on nearby signs and pay for your parking over the phone.

With RingGo:

• You no longer need to carry change.
• You don’t have to visit a parking meter.
• You don’t need to walk back with a parking ticket - parking attendants check which vehicles are parked with RingGo via their handheld units.

RingGo users can also top up their parking when they’re away from their vehicle. So if you get held up or delayed, simply ring the RingGo number again, top up remotely and avoid an excess charge notice.

RingGo is available at 9 of Suffolk Coastal's pay and display car parks in Woodbridge and 13 car parks in Felixstowe.

• Car park locations

How do I register with RingGo?

You can pre-register on the RingGo website (new window). Alternatively you can register at the time you first call to use the service. The number to call is shown on the car park ticket machines. If you are parking in a Suffolk Coastal car park, the local number to ring is 01394 642 645.

When you phone for the first time, you will be asked for:

• The number plate, colour and make of your vehicle.
• The four digit location code for where you are parked as shown on the ticket machine.
• The length of time for which you want to park.
• Your payment card details.

You will also be asked if you want a text confirmation of your parking session and a text reminder when your parking session is about to run out. The initial registration process could take a couple of minutes, but future calls to park will be much quicker - only about 30 seconds or so.

Parking with RingGo

The next time you call, RingGo remembers you from last time (by recognising your mobile phone number) and will ask you to:

• Confirm the vehicle that you want to park.
• Confirm the location.
• Say how long you want to park.
• Provide the security code from your credit card.

Again, you will be asked if you wish a text confirmation or reminder.

RingGo is available at 9 of Suffolk Coastal's pay and display car parks in Woodbridge and 13 car parks in Felixstowe.

Cark parks where the RingGo service is currently available and their location codes are listed below - click on the links for information about car park charges and a location map.

Benefits of RingGo - extending your parking session

Unlike normal parking sessions, you can remotely top up your parking fee up to the maximum stay limit for that car park when you use RingGo. If you want to extend your stay, simply call RingGo again and the service will ask you:

• How long you want to extend for.
• What your card security code is.

How much does RingGo cost?

There is no charge for registering with RingGo and no charge for the PIN confirmation text when you set up your account. When you park your vehicle with RingGo, you will pay a 20p convenience charge on top of the normal parking tariff charges which apply. This parking charge will be shown on your monthly credit/debit card statement.

There is also the local call to the RingGo service - but if you have a mobile phone package which includes free bundled minutes, your call to RingGo is likely to be included within this. In any case, once you are registered, the call to park your car each time is very quick - usually less than a minute.

If you wish to receive a text confirmation of your parking session or a reminder when your parking session is about to run out, there is an additional 10p charge per text for these options.

Can I get a VAT receipt?

If you need a VAT receipt for your RingGo parking session, you can view and print a receipt online. For security you will be asked to enter your 4 digit PIN which was provided to you at the first time of use.

More information about RingGo

For general information visit the RingGo website (new window) or if you have a specific question about how RingGo operates visit the RingGo help centre (new window).

If you visit the RingGo website you can find out where the service is available (new window) across the UK.

Ringo is operated by Cobalt Telephone Technologies, a British-based company that have been developing and managing innovative automated telephone and web-based solutions since 1997.