Most licensed premises are well run and benefit their local
community, and the majority of licensees provide a professional
service. However, problems may happen from time to time for a
variety of reasons.
If you are being adversely affected by the operation of a
licence or by a licensed activity you should, where possible, try
and discuss the matter with the licence holder. That person may not
be aware there is a problem and many local difficulties can be
sorted out quickly and amicably by talking.
Please note that we only suggest you approach whoever seems
to be responsible for a problem if you feel comfortable and safe
doing so.
If an informal discussion is not possible, or does not resolve
the problem, you should consider making a formal complaint.
For guidance on how to complain about a licensing issue, please
follow the relevant link below:
Anonymous complaints
These make it more difficult for us to properly investigate and
understand your complaint, and to provide an appropriate response.
We may record and investigate anonymous complaints, but we do
encourage people to give us their names and addresses so we
can report back to them.
Contact details
For more information and advice please contact:
Licensing Team,
Suffolk Coastal District Council,
Melton Hill,
Woodbridge,
Suffolk IP12 1AU.
Telephone: 01394 444802.
Fax: 01394 385100.
Email:
licensing@suffolkcoastal.gov.uk.
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