You can register to view your Housing Benefit and/or Council Tax
Benefit claim details online. This service is available to all
Housing Benefit and Council Tax Benefit customers and landlords who
receive direct payments of Housing Benefit. Follow the instructions
below to register.
Make a benefit claim online
You can use our new service to
claim for Housing Benefit and or Council Tax Benefit
online.
View your benefit claim details online
To view your benefit claim details you will need your benefit
claim reference number which can be found on your notification
letter and a personal identification number (PIN), which you
request when you register to use the service. Your PIN is then sent
to you by post. When you receive your PIN you can start using the
service to view information relating to your benefit claim.
First time users - you must register to use the
service and request a PIN:
If you are a landlord or claimant use this link
to register (new window).
Registered users - please log in:
If you are a landlord or claimant use this link
to log in (new window).
Please note - If your benefit claim ends with
an X enter it as a capital X.
Once you have logged in you will be able to view details of how
your benefit has been calculated, the payments sent to you or your
landlord and copies of correspondence we have sent you.
We value your privacy and security, so we use 128-bit encryption
to protect your personal details when they are transmitted over the
Internet.
Changes of circumstances and making payments
You must tell us of any changes in your circumstances by calling
01394 444838 or emailing
benefits@suffolkcoastal.gov.uk.
For more information about the changes you need to tell us about,
follow this link if you are claiming
Housing Benefit and this link
for Council Tax Benefit.
You can use our
online and automated telephone payment services
to make a repayment on a Housing Benefit overpayment by
debit or credit card. Please have your Housing Benefit invoice to
hand as you will be asked for the account number on the bill.
Other payment options such as paying by post
are also available.