Manage your Council Tax account online
The online service is available again - we apologise for the extended period of time the service has been unavailable and for any inconvenience caused.
Please note that there is still a technical issue with the display of correspondence and bills in PDF format, which we hope to resolve as soon as possible.
If you would like to view and manage your Council Tax account online you can register to use our internet service - this service is available to all Suffolk Coastal Council Tax payers.
To register for the internet service you will need your Council Tax account number which can be found on your bill. Just click on the link below and follow the instructions to register and request a personal identification number (PIN). Your PIN will be sent to you by post and when you have received it you can start using the online service.
First time users - you must register to use the service and request a PIN:
- Register to use the service and request a PIN - Click on 'Self Service', then on the following page click 'View your Council Tax details online' and then under 'Don't have an account?' click on 'Register Now'.
Registered users - please log in:
- Log in and view your account and bill details - Click on 'Self Service', then on the following page click 'View your Council Tax details online'.
Please note - If your Council Tax account number ends with an X enter it as a capital X.
Once you have logged in you will be able to view details of how your Council Tax bill has been calculated; see any payments you have made and any balances outstanding; see current instalments due and copies of any bills and notices we have sent you.
We value your privacy and security, so we use 128-bit encryption to protect your personal details when they are transmitted over the Internet.
If you need any help using the internet service or experience any difficulties please call us on 01394 444543 or 444473.
Sign-up to get your Council Tax bills online
We can also offer you the facility to have your Council Tax bills issued electronically. Each time a new or amended bill is generated you will be sent an email advising you that a new bill is available for you to view online - just follow the link in the email to go to your new bill.
You can subscribe to this service once you have registered to manage your Council Tax account online and you have received your PIN. You will find the e-billing option on your account summary page.
You can use our online forms to let us know if you are new to the district, have moved house or if there are any changes in your circumstances. You can also apply for Council Tax discounts and exemptions.