Council Tax bills are normally issued in March each year. The
bill will tell you how much you have to pay and how it has been
calculated. The bill will also set out the amount of the
instalments and the dates on which they are due. Normally there
will be ten instalments, however that number will be reduced if
your bill is issued after the end of April.
If you think the bill is wrong you must tell us immediately.
Unless you make other arrangements with us, you must continue to
pay the amounts set out in your original bill until you are sent a
revised bill.
If the amount of Council Tax you have to pay during the year
changes, for example you become
entitled to a discount, an amended bill will be
sent to you. This will tell you the revised amount for the year and
the new instalments you have to pay.
Where and how to pay your bill
You can pay your Council Tax online or over the phone by debit
or credit card, by Direct Debit, BACS, internet and telephone
banking, or by cheque. Follow this link for more information on
where and how to pay your bill.
If you do not have a
bank account you can pay your Council Tax at your
local Post Office (new window) or
Payzone (new window).
You will need a payment card - call us on 01394
444855 or email
council.tax@suffolkcoastal.gov.uk
for more details.
Sign-up to get your Council Tax bills online
We can offer you the facility to have your Council Tax bills
issued electronically. Each time a new or amended bill is generated
you will be sent an email advising you that a new bill is available
for you to view online. You can subscribe to this service once you
have registered to
manage your Council Tax account online.
If you are having financial difficulties
If you find you are having problems paying your Council Tax bill
you should talk to us as you may be entitled to a reduction in your
bill, for example, through Council Tax Benefit which is means tested. We
may also be able to help you by rescheduling your payments. Please
do not ignore the bill completely; if you do not pay it and fail to
make an alternative payment arrangement, we will take
recovery action which will increase the amount
you have to pay by adding costs to your account.
If you miss an instalment you will get a reminder notice giving
you fourteen days to bring your Council Tax payments up to date. If
you do not do this within fourteen days, or you fall behind with
your instalments on a third occasion, you will have to pay the
outstanding balance for the whole year. If the balance is not paid
we will then
start recovery action.
Contact us
You can contact us by telephone on 01394
444812 or email
council.tax@suffolkcoastal.gov.uk.
If you are hearing impaired and have a minicom
device you can call us on 01394
444211.