Most households in the district now receive a
wheeled bin recycling and refuse collection
service and have alternate fortnightly collections of
recyclable materials and household refuse. The roll out of this
service to every home in the district will be completed in March
this year, when the remaining 5,000 or so homes will receive
it.
For households that do not yet have the new wheeled bin
collection service, we operate a weekly boundary collection of
household refuse in black sacks, and fortnightly collections of
garden and
food waste and paper waste from brown wheeled bins and green
paper recycling crates.
Your collection day
Your black sacks will be collected on the same day each week
though the exact time may vary depending on workload and
traffic.
Your brown wheeled bin and green paper recycling crate will
be emptied fortnightly on the same day as your black sack
refuse collection during the weeks highlighted on the recycling
calendars that are sent out to every home at the begining of the
year.
Your blacks sacks should be out ready for collection at 7.30am
as collections start early. Please note that the time of collection
may change at any time, so to avoid missing the collection, always
put your sacks out by 7.30am.
If you are not sure of your collection day, or haven't received
a calendar, or have lost your copy, you can look up your next
collection day and download a calendar by following the link
below:
Alternatively, call Suffolk Coastal Services on 01394
444000 or email
scsltd@suffolkcoastal.gov.uk
and they will confirm your collection day or send you a new
calendar.
Our waste collection services operate as normal on bank
holidays, except during the Christmas and New Year holiday
period.
Black refuse sacks
Black refuse sacks for the boundary collection service will be
delivered to your home every 6 months. Each delivery consists of 26
sacks. Householders may provide themselves with additional sacks if
required. Any number of refuse sacks containing household waste
will be collected. Additional supplies of black sacks and green
sacks for light garden waste are
available to purchase.
Green garden waste sacks
You can put these green sacks out for collection alongside your
black refuse sacks but unfortunately the content has to be sent to
landfill. Bundles of 15 green sacks are
available to purchase. Please keep all plastic
sacks away from small children and store sacks in a safe place.
Green sacks are no longer collected from homes
that have the wheeled bin recycling and refuse collection
service.
How you can help
Please keep your black sacks where animals cannot get to
them (use a dustbin if you have one) and don't put your sacks out
any earlier than 4.30pm on the day before the scheduled day of
collection.
Always ...
- Put your sacks out by 7.30am on collection days.
- Make sure your sacks are securely tied, thus avoiding spillage
of litter.
- Ensure the orange cord provided for tying the sacks is placed
within the black sack if you do not use it so that it doesn't
become a hazard to wildlife.
- Wrap all sharp objects well, including bottles and jars
(preferably put these in bottle banks) or lightbulbs,
whether they are broken or not, before placing them in sacks,
thus avoiding injury to yourself or collectors.
- Recycle as much of your waste as possible.
Do not ...
- Put your sacks out any earlier than 4.30pm on the day before
the scheduled day of collection..
- Put garden waste in with your domestic waste.
- Put hot ashes in the black sacks.
- Put liquid paint or any other liquid waste in the black
sacks.
- Put waste from a business in the black sacks.
Remember ...
- You can place any food waste, wrapped in cardboard, newspaper
or compostable bags, in your brown bin for composting.
- The collection point for
your sacks is just inside the boundary of your
property, next to the footway.
If your refuse wasn't picked up when it should have been
...
If you put your refuse out on time and in the right
place, but we didn't pick it up, we will come back and clear what
was missed.
To make sure that your refuse is picked up each week
you need to:
- Put your sacks out by 7.30am on collection days.
- Put it out at the collection point.
- Make sure you only put out domestic waste in black sacks (not
trade waste or garden waste).
If you did all of the above and your refuse still wasn't picked
up, then we apologise for the mistake. Please contact Suffolk
Coastal Services on 01394 444000 and they will
send someone to pick up the refuse that was missed. You can also
email
scsltd@suffolkcoastal.gov.uk.