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Wheeled bin recycling and refuse collection service

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Wheeled bin recycling and refuse collection service

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Recycle for Suffolk Coastal logoIn 2006 we launched a new wheeled bin recycling and refuse collection service, giving people alternate fortnightly collections of recyclable materials and household refuse that cannot be recycled.

Around 42,000 homes, or nearly three-quarters of the district, now have the new service. We plan to roll out the service to every home in the district by March 2010.

The new blue and grey lidded binsThese homes now have two wheeled bins in addition to their brown bin for garden and food waste. The blue lidded bin is for recyclable materials, and the grey lidded bin is for household refuse that cannot currently be recycled.

The grey lidded bins are emptied one week, and the blue lidded bins and the brown bins the following week. All homes in the scheme will get a refuse and recycling calendar telling them which weeks to put out their different bins.

For these homes, and these homes only, the green crates for paper will no longer be emptied as all waste paper, catalogues and other paper products should now go in the blue lidded bin. The green crates can be useful for storing glass bottles and jars before they are taken to a local recycling site.

Homes getting the new service will no longer be able to put out black sacks - their non-recyclable rubbish should go in the grey lidded waste bins that will be emptied every fortnight. Green sacks with garden waste will also no longer be collected.

When to put out your bins

Your blue lidded and brown bins should be put out for emptying on your collection day in each recycling week shown on the refuse and recycling calendar. The grey lidded bin should be put out on your collection day during each non-recycling week shown on the calendar.

The bins should be out ready for emptying at 7.30am as collections start early. Please note that the time of collection may change at any time, so to avoid missing the collection, always put your bin out by 7.30am.

If you are not sure of your collection day, or haven't received a calendar, or have lost your copy, you can look up your next collection day and download a calendar by following the link below:

Online seviceLook up your collection day and download a recycling calendar (opens in a new window).


Alternatively, call Suffolk Coastal Services on 01394 444000 or email scsltd@suffolkcoastal.gov.uk and they will confirm your collection day or send you a new calendar.

Our waste collection services operate as normal on bank holidays, except during the Christmas and New Year holiday period. 

When will I get the new service?

Further expansions of the service are planned for July and November this year. Information will be sent to each household before the service starts in a new area and you will be given the chance to go along to a local roadshow to see the new bins and ask any questions.

The July expansion of the service will affect a large part of Felixstowe. Each home included will receive information on how and when to use the new service when their two wheeled bins are delivered. A special helpline is also available to deal with any questions about the new service - just call 01394 444050.

Collections for homes getting the new service in the July start during the week commencing 27 July.

We plan to roll out this service to every home in the district by March 2010. Follow this link to see a map showing our proposed introduction timetable (new window PDF 44KB). Please note that the boundaries shown on the map are parish boundaries and do not necessarily show precisely the areas planned to receive the service at the time indicated.

Follow this link for help with downloading and opening PDF files.

Any questions?

Follow the links below for answers to some of the questions we have been asked about the new service:

If you still have any questions please call our helpline on 01394 444050. If you have any general waste enquiries call 01394 444000 or email scsltd@suffolkcoastal.gov.uk

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