Why have you introduced a new
service?
The amount of waste we are collecting is increasing and much of
this is recyclable. Both residents and the Government have told us
that they want to recycle more and we believe this is the simplest
and most economical way of doing so. If we do not reach our
targets, we will incur Government penalties, which will have to be
funded from Council Tax. It has been estimated that if the amount
of waste going to landfill is not significantly reduced, the
increase in Council Tax to Suffolk Coastal residents could be
around £9 million per year. This service will mean less waste going
to landfill and will protect the environment for ourselves and for
future generations.
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How does the new service work?
Every household in the area covered by the new service will
receive a blue lidded wheeled bin and a grey lidded wheeled bin.
The grey lidded bin only will be emptied one week. The blue lidded
bin is for recyclable materials and will be emptied the following
week, along with the brown bin for green waste. Your green box will
no longer be emptied, but you may find it useful to collect glass
bottles or other recyclable materials, for taking to a
local recycling site.
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I have just had my blue and grey-lidded bins
delivered and the lids won't shut properly - are the bins
faulty?
This is perfectly normal and is a result of the bins being
stacked during transportation; as the plastic is pliable the
stacking forces the lids to bend back slightly. However the bin
will revert to its correct shape within a few days and the lid will
then be able to close properly.
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When do I put out the bins?
Please refer to your calendar, which is included in the information
pack. If you do not have a calendar, please let us know and we will
deliver one. The blue lidded bin and brown bin will be emptied on
your usual collection day one week, and the grey lidded bin will be
emptied on the same day the following week. The bins should be out
ready for emptying at 7.30 am as collections start early. If bins
are not out for collection at this time, we will not be able to
return to empty them. Please note that the time of collection may
change at any time, so to avoid missing the collection, always put
your bin out by 7.30 am. Back to top.
Where do I put the bins for collection?
On collection day, the correct bin(s) should be presented for
collection where your access meets the highway, unless you have
specifically been told otherwise. We can visit to discuss the best
place to present the bins, or in exceptional cases, an alternative
arrangement. Please contact us on 01394
444050 for further information. Back to top.
I don’t have room for the bins or I have no front
garden.
A bin takes up the same floor space as an
ordinary dustbin. The bins must be presented for collection where
your access meets the highway. Please keep the bins at the rear of
your property wherever possible. If you cannot find a suitable
location for the bins, please contact us on 01394
444050 for further advice. Back to top.
I can’t manage to wheel the full bin.
If
you cannot wheel the bin, we can arrange for it to be collected
from a location other than at your boundary. Please call
01394 444050 and ask for details of our exemption
scheme. Back to top.
I wasn't given a bin or my bin has been stolen or
damaged.
We can arrange for a replacement bin to be
delivered or collected. Please contact us on 01394
444050 for further advice. Back to top.
Can I write my house name or number on the wheeled bins
so that I can make sure I get the same bins back every
time?
There is a sticker underneath the handle of the
grey lidded and blue lidded wheeled bins for you to write your
house name or number to identify the bin discretely. Please use the
sticker rather than painting anything on the bin.
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The blue lidded bin is too small - can I have another
one or a bigger one?
We generally only provide one
blue-lidded bin per property. You will be able to fit in more
recyclable materials if you flatten them before placing them in the
bin. Excess materials can be taken to a local recycling site or a
household waste recycling centre. Why
not try to buy things that have less packaging? In some cases
you may be able to have a second blue-lidded bin, at a cost of
£30 per year. Back to top.
The blue lidded bin is too large - can I have a smaller
one?
We have a limited number of smaller blue lidded bins. If you feel
you cannot accommodate the larger one, please contact us on
01394 444050 with your name and address and we
will arrange for you to have a smaller one. Back to top.
The grey lidded bin is too small - can I have another
one or a bigger one?
If you have a large family (more than six people in the household),
you may be able to have a second bin at a charge of £30 per year.
You will be able to fit more into your bin if you squash the waste
before placing it in your bin. Are you recycling as much as
possible? Can you buy goods with less packaging? Please contact us
on 01394 444050 if you would like a visit from a
waste management officer to discuss your waste.
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The grey lidded bin is too large - can I have a smaller
one?
Congratulations on producing a small amount of waste. We have a
limited number of smaller bins and can arrange for you to have one.
Alternatively, could you consider sharing with a neighbour?
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I’m disabled and the bins block the pavement on
collection day.
The bins should be put out for
collection at the edge of, but still on, the property. If this is
happening regularly in a particular location, we can ask the
residents to put the bins out in the correct place.
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I live in a flat.
If you have a rubbish compound at your flats, you can keep your
bins in it. However, you will need to put them out on collection
day. Shared bins will be provided at some flats.
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My garden or driveway is on a slope - the bins will tip
when I put them out for collection or they have to be pushed down
steps.
If you cannot find a suitable site for the
bins on collection day, please contact us on 01394
444050 for further information. Back to top.
If the bins left out all the time they'll make the
street or village or area look unsightly.
It is acknowledged that the bins will be visible on collection day.
However, we encourage residents to take in the bins as soon as
possible after collection. We do not expect the bins to be left at
the boundary all the time and are willing to contact people who
regularly do this. Back to top.
Bins get blown into road when empty.
The refuse crews will make every effort to leave the bin in an
appropriate spot, or even lay the bin down if necessary.
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My bin hasn’t been emptied.
Was the bin
out by 7.30? Does it contain the correct materials? Was it placed
in a suitable spot for collection? If our crew has genuinely missed
the bin, we can arrange for it to be emptied. Please contact the
recycling information line. If the bin contains the wrong material,
it will need to be sorted before we will empty it on the next
scheduled round. Back to top.
I refuse to have a bin.
Household waste will only be collected from bins. If you do not
have a bin, we will not be able to collect your waste. Recyclable
waste will only be collected from blue lidded bins. If you do not
want a blue lidded bin, you can take your recyclable material to
local recycling site, or nearest
household waste recycling centre. You may
not, however, put it in your grey lidded bin, even if you have
sufficient room, as it will not be emptied.
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Where can I get help and advice?
If you
still have any questions please call the wheeled bin helpline
number on 01394 444050. If you have any general
waste enquiries email
scsltd@suffolkcoastal.gov.uk or
call 01394 444000.
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