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Waste paper collection

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Waste paper collection - frequently asked questions

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I am not sure when I am supposed to put my paper recycling out for collection?

Your green crate is emptied every fortnight on the same day as your regular refuse collection during the week highlighted in green on your calendar. If you are not sure contact our Customer Care Team on 01394 444000 for confirmation.

What types of paper can I recycle with this service?

Newspaper, magazines, brochures, catalogues, writing paper, white telephone directories, greetings cards, junk mail, envelopes, etc (food packaging, cardboard and Yellow Pages are not accepted).

Cardboard can be taken to Suffolk County Council's household waste recycling centres (new window) at Foxhall, Felixstowe and Leiston. Yellow Pages can be recycled at any Boltons paper bank.

Why is glass not included in the recycling collection service?

Glass is not included in the service because our existing vehicles cannot separate it from the other recyclables and it would cause contamination, which would lead to the entire load having to be rejected and sent to landfill. Glass can be recycled in local bottle banks.

Follow this link to search for your nearest bottle bank (new window) or call our Customer Care Team on 01394 444000.

What if I have too much paper to fit in the box?

Extra paper can be placed in untied carrier bags and placed alongside the box. Please do not tie the tops of the bags as this slows down the collection crews.

What happens to the material that is collected for recycling?

The paper from the kerbside collections and the paper banks (newspapers, magazines, catalogues etc) is sent to a reprocessing mill to be processed into newsprint. Cans collected in can banks are separated into steel cans, which are recycled back into new steel, and aluminium, which is recycled back into aluminium packaging. Good quality clothing collected in the textile banks is sent to Africa and Eastern Europe and poorer quality textiles can become rags in factories in the UK. Glass collected in local bottle banks is recycled back into new glass bottles and jars. Good quality books placed in book banks are re-sold in local charity shops.

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