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Contacting Suffolk Coastal

Customer Services Centre & Tourist Information - Woodbridge Library

Woodbridge Library signOur customer service centre and tourist information point based in Woodbridge Library opened in March 2013.

As well as obtaining library services and tourist information, you can also speak to members of Suffolk Coastal's Customer Service Team, who can help with a wide range of enquiries.

And, if you wish, we can also make an appointment for you to see staff from other Council services at the library, avoiding the need to walk up to our offices at Melton Hill. Private meeting facilities are available, if you want to speak about a confidential matter.

Opening times are:

  • 10am - 4pm on Mondays
  • 9.30am - 5pm on Tuesdays
  • 9am - 5pm - Wednesday to Friday
  • Saturday & Sundays: Closed
  • Bank holidays: Closed
  • Citizens Advice Bureau drop in session, Tuesdays 10am - 12noon.
  • View a map

Woodbridge Library, New Street, Woodbridge, Suffolk IP12 1DT
Telephone: 01394 444400.
Email: customer.services.scdc@eastsuffolk.gov.uk

Felixstowe office 

We also have an office in Felixstowe (next to Felixstowe Tourist Information Centre on the sea front), which can deal with housing and benefits enquiries:

  • Benefits enquiries: Mondays & Wednesdays 9.00am - 12.30pm and 2.00pm - 4.30pm.
  • Housing surgery: Mondays & Wednesdays 2.00pm to 4.30pm.
  • Felixstowe Citizens Advice Bureau: drop in session, Mondays 9.30am - 11am.
  • View a map

Suffolk Coastal District Council,
93 Undercliff Road West,
Felixstowe IP11 2AF.

Telephone01394 444838.

Main entrance, Melton Hill offices, WoodbridgeSuffolk Coastal District Council HQ, Melton Hill, Woodbridge 

The reception and main switchboard at our Melton Hill headquarters in Woodbridge are open from:

  • 8.45am - 5pm Monday to Wednesday
  • 9.30am - 5.30pm on Thursdays
  • 8.45am - 4.30pm on Fridays
  • Bank holidays: Offices closed

For general enquiries contact our Customer Services team:

The address of our Woodbridge offices is:

Suffolk Coastal District Council,
Melton Hill,
Suffolk IP12 1AU.

View a map

A translation and interpretation service is available at our offices for people who have difficulty speaking or understanding English.

Specific enquiries

For planning advice contact your local planning officer.

For Housing Benefit and Local Council Tax Reduction enquiries contact our Benefits team:
Telephone: 01394 444838.
Fax: 01394 444554.
Email: benefits.scdc@eastsuffolk.gov.uk

For refuse collection and recycling enquiries contact Suffolk Coastal Norse:
Telephone: 01394 444000.
Fax: 01394 444042
Email: scs@ncsgrp.co.uk

For Port Health (based at the Port of Felixstowe) contact:
Telephone: 01394 614933.
Fax: 01394 673671
Email: port.health@scpha.gov.uk
Website: www.porthealth.eu

Tourist Information Centres

Leisure Centres

Emergencies outside of office hours

We operate an emergency telephone service outside of office hours. The out-of-hours telephone number for both Suffolk Coastal and Waveney District Councils is 01502 527133.

Website approved by the Plain English Campaign