Office hours
Normal opening times for our offices at Melton Hill, Woodbridge
are:
- 8.45am to 5.15pm Monday to Thursday.
- 8.45am to 4.45pm on Fridays.
- Offices are closed on bank holidays.
- Please note that the doors to our Melton Hill offices are
closed to the public until 9.30am on Wednesday
mornings. All services, other than Customer Services, can still be
reached by calling them direct or emailing them.
The address of our Woodbridge offices is:
Suffolk Coastal District Council,
Melton Hill,
Woodbridge,
Suffolk IP12 1AU.
Follow this link to see an
online map (new window).
We also have an office in Felixstowe, which is open on Mondays
and Wednesdays and can deal with housing and benefits
enquiries.
Getting in touch by telephone or email
For general enquiries contact our
Customer Services team:
Telephone:
01394 383789.
Fax: 01394 385100.
Email:
customerservices@suffolkcoastal.gov.uk.
Our main switchboard number 01394
383789 and Customer Services
are open to take calls from:
- 8.45am to 5.15pm Monday, Tuesday
& Thursday.
- 9.30am to 5.15 on Wednesdays.
- 8.45am to 4.45pm on Fridays.
- Offices are closed on bank
holidays.
For planning enquiries contact
our Planning Helpdesk:
Telephone: 01394 444403 or
444428.
Fax: 01394
385100.
Email:
d.c.admin@suffolkcoastal.gov.uk
For Housing and Council Tax benefit enquiries
contact our Benefits team:
Telephone: 01394 444838.
Fax: 01394 444554.
Email:
benefits@suffolkcoastal.gov.uk
For refuse
collection and recycling enquiries contact Suffolk
Coastal Services:
Telephone: 01394
444000.
Fax: 01394 444042.
Email:
scsltd@suffolkcoastal.gov.uk
For Port Health enquiries contact the Port
Health service based at the Port of
Felixstowe:
Telephone: 01394 614933.
Fax: 01394 673671.
Email:
port.health@suffolkcoastal.gov.uk
Website: www.porthealth.eu
If you are hearing impaired and have a minicom
device you can contact us on 01394 444211.
A translation and interpretation service is available at our
Melton Hill offices for people who have difficulty speaking or
understanding English.
Emergencies outside of office hours
|
We operate an emergency telephone service
outside of office hours. The out-of-hours telephone number for
both Suffolk Coastal and Waveney District Councils is
01502 527133. |
Felixstowe office opening hours
We also have an office at 93 Undercliff Road West, Felixstowe,
which can deal with housing and benefits enquiries:
- Benefits enquiries: Mondays &
Wednesdays 9.00am - 12.30pm and 2.00pm - 4.30pm.
- Housing surgery: Wednesdays 2.00pm to
4.30pm.
Suffolk Coastal District Council,
93 Undercliff Road West,
Felixstowe IP11 2AF.
Telephone: 01394 276766.
Follow this link to see an
online map (new window).
Some useful webpages
Follow this link
if
you want to report a problem for advice on what to do and who
to contact.
Follow this link if you want to
make a suggestion, complaint or give us your
feedback about any aspect of our work.
Most of our webpages have a contact number or email address on
them to put you directly in touch with the section which deals with
a particular aspect of our service. If you can't find what you are
looking for on our website try using our
search page, A to Z index or sitemap.