Contacting Suffolk Coastal

Main reception and Customer Services

The main reception and Customer Services at our Melton Hill offices in Woodbridge are open to the public from:

• 8.45am to 5.15pm Monday to Wednesday
• 9.30am to 5.15pm on Thursdays
• 8.45am to 4.45pm on Fridays
• Bank holidays: Offices closed

The address of our Woodbridge offices is:

Suffolk Coastal District Council,
Melton Hill,
Woodbridge,
Suffolk IP12 1AU.
View a map

We also have an office in Felixstowe, which is open on Mondays and Wednesdays and can deal with housing and benefits enquiries.

Tourist Information & Customer Services Centre - Woodbridge Library 

A new tourist information and customer service centre for Suffolk Coastal based in Woodbridge Library opened in March 2013. Opening times are:

• 10am - 4pm Mondays
• 9.30am - 5.30pm Tuesdays
• 9am to 5pm - Wednesday to Friday
• Saturday & Sundays: Closed
• Bank holidays: Closed
• View a map

Woodbridge Library, New Street, Woodbridge, Suffolk IP12 1DT
Telephone: 01394 444400.
Email: customerservices@suffolkcoastal.gov.uk

Getting in touch by telephone or email

For general enquiries contact our Customer Services team:
Telephone: 01394 383789.
Fax: 01394 385100.
Email: customerservices@suffolkcoastal.gov.uk

Our main switchboard number 01394 383789 is open to take calls from:

• 8.45am to 5.15pm Monday to Wednesday
• 9.30am to 5.15 on Thursdays
• 8.45am to 4.45pm on Fridays
• Bank holidays: Offices closed
  

For planning enquiries contact your local planning officer.

For Housing Benefit and Local Council Tax Reduction enquiries contact our Benefits team:
Telephone: 01394 444838 - please note that due to a high volume of work our Housing Benefit telephone lines will be closing at 3pm each afternoon until further notice - we apologise for any inconvenience caused.
Fax: 01394 444554.
Email: benefits@suffolkcoastal.gov.uk

For refuse collection and recycling enquiries contact Suffolk Coastal Services:
Telephone: 01394 444000.
Fax: 01394 444042.
Email: scsltd@suffolkcoastal.gov.uk

For Port Health enquiries contact the Port Health service based at the Port of Felixstowe:
Telephone: 01394 614933.
Fax: 01394 673671.
Email: port.health@suffolkcoastal.gov.uk
Website: www.porthealth.eu

If you are hearing impaired and have a minicom device you can contact us on 01394 444211.

A translation and interpretation service is available at our Melton Hill offices for people who have difficulty speaking or understanding English.

Emergencies outside of office hours

We operate an emergency telephone service outside of office hours. The out-of-hours telephone number for both Suffolk Coastal and Waveney District Councils is 01502 527133.